IT Helpdesk Services

Trust an IT Helpdesk Backed by 100 Years of Combined Experience

Reduce the cost of your IT infrastructure by 20%-25% on average, thanks to our tailored recommendations.

Count on our comprehensive approach to provide advice that fits your needs without unnecessary upselling.

Enjoy high-end advice from Microsoft, IBM, VMWare, and Cisco-certified IT helpdesk technicians.

Minimize risks and negative impacts during cybersecurity incidents with our support.

Start using our IT helpdesk quickly with an efficient 1-3 week onboarding process tailored to your needs.

Request a Quote for our IT Helpdesk Services

Read Leading Testimonials for Our IT Helpdesk

Real testimonials from clients who already count on our IT helpdesk services!

About NetOps Consulting

NetOps Consulting manages and secures your entire IT infrastructure. We focus on delivering a fully integrated cybersecurity service that protects your business from potential threats.

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Our Clients
How We Help

Top Benefits of Our IT Helpdesk

In-House Staff
We provide support using our own in-house employees, all of whom pass background checks and drug tests. You can trust that your service will always be secure and consistent.

Team Collaboration
We collaborate across all 7 layers of technology with a seasoned team. Our approach eliminates gaps in your IT support, even during employee absences, to keep your systems running smoothly.

Your Success is Ours
Our profitability depends on the efficiency and integrity of your IT systems. So, we work with you to keep our goals aligned and share the same path toward success.

Top Benefits of Our IT Helpdesk
SERVICES

Featured IT Helpdesk Services

Explore some of the key features we use at our IT helpdesk to support your success.

Enterprise-Class Support Solution
Slow response times and inadequate solutions can disrupt business operations, causing delays that affect productivity.

Many businesses struggle with inefficient support management that cannot scale with their needs.

NetOps Consulting uses proprietary processes for the efficient handling of every request, regardless of size or complexity.

We focus on delivering robust support designed for large-scale operations. This way, your SMB can enjoy big business solutions, and you can stay with us as you grow in size.

Comprehensive Ticket Management
Unresolved issues can pile up when you do not have a reliable support system.

Delayed responses and incomplete fixes result in recurring problems that waste valuable time and resources.

At NetOps Consulting, we document and manage each support request across multiple tiers.

We resolve immediate issues and address root causes to prevent future disruptions.

Our solution minimizes the risk of future issues while maintaining long-term operational stability.

Flexible Ticket Initiation
Customers experience frustration when they can't easily report issues. Limiting support to one or two channels can result in delayed communication.

Furthermore, 86% of customers expect access to multi-channel support.

NetOps Consulting provides a user-friendly platform that allows customers to submit tickets through multiple channels.

We offer several ways for users to initiate requests, so they never struggle to communicate with us.

Our system aims to keep every request documented and addressed efficiently.

Real-Time Visibility
When you can't track your support tickets or monitor their progress, it causes frustration.

Delays become more difficult to manage when you don’t know the status of your request.

That’s why NetOps Consulting gives you full control over your support tickets with real-time visibility. You can monitor, manage, open, or close tickets at any time.

Our platform provides clear updates on status, progress, and resolution. You can be sure that you will always be informed.

This transparency builds trust and empowers you to stay on top of your support needs.

Proactive Problem Prevention
Repeated disruptions can occur if root causes are ignored.

Many businesses suffer from recurring issues that escalate due to a lack of proactive solutions.

At NetOps Consulting, our growing knowledge base allows us to recognize and resolve recurring issues quickly.

We don’t wait for problems to escalate. Instead, we proactively identify and prevent potential disruptions. Our helps keep your environment stable over time.

Our Partners

Our IT Helpdesk Delivers Results

26+
Unique clients across 70 different locations count on our managed IT services
283
Different servers managed by our team across North America
2706
Workstations are currently supported by NetOps Consulting…and counting!
IT Helpdesk

Local Customer Service, Global Expertise

IT issues quickly escalate when support isn’t tailored to your needs. Many businesses experience longer downtimes and higher costs because their providers offer generic solutions.

That’s because without hands-on, personalized service, problems take longer to fix.

At NetOps Consulting, we offer local, personalized customer service combined with global expertise.

That means that you can enjoy the sophisticated solutions of a global enterprise alongside the personalized support of a local team.

Additionally, studies show that 90% of customers are willing to spend more with businesses that prioritize personalized service. Using us as your IT helpdesk is a way to give your business that advantage.

Frequently Asked Questions

What’s The Difference Between an IT Helpdesk & IT Support?

An IT helpdesk primarily focuses on addressing immediate technical issues and troubleshooting problems faced by end users. It often deals with tasks like password resets, software installation assistance, and connectivity issues. The goal is to provide quick resolutions to common technical issues.

IT support offers broader assistance, including not only handling day-to-day technical problems but also maintaining systems, managing infrastructure, and supporting more complex IT projects. IT support often involves proactive maintenance, system updates, network management, and long-term strategic planning.

Why Should I Use Both IT Helpdesk Services & IT Support Services?

Using both IT helpdesk services and IT support services enhances the overall management and resolution of technology-related issues within an organization.

Together, these services cover both immediate technical needs and ongoing infrastructure stability. By using both, you improve response times to routine problems while also providing more comprehensive technical support for larger challenges.

What Are The 7 Layers of Technology?

The 7 layers of technology are:

  1. Physical Layer: Deals with the hardware components and physical connections in your network.
  2. Data Link Layer: Manages data transfer between devices on the same network.
  3. Network Layer: Handles routing of data between different networks.
  4. Transport Layer: Reliable data transmission across the network.
  5. Session Layer: Manages sessions or connections between applications.
  6. Presentation Layer: Translates data into a format the application can use.
  7. Application Layer: Enables interaction between the user and the application.

NetOps Consulting can help you plan, procure, implement, and maintain effective solutions across all 7 of these layers. This approach is helpful because it focuses on integrating each layer properly. The result is a more stable and efficient network.

I Use Someone Else as My IT Helpdesk. How Hard is it to Switch to NetOps Consulting?

While we cannot control how your current provider handles offboarding, we have a smooth onboarding process at NetOps Consulting.

We thoroughly document your existing technology and train our team on your specific setup, which leads to quicker problem resolution and better service. You will likely experience very little disruption during the transition.

I Need Assistance Now. Where Can I Find It?

If you are a current NetOps Consulting client, you can reach us by calling (833) 797-0797.

Our helpdesk services are available exclusively for current clients. If you’re not yet a client, contact us to begin the onboarding process.

See What Drives Our IT Helpdesk’s 98% Retention Rate

Rapid IT Problem Resolution: Resolve most IT problems within 5-15 minutes on average with our expert support services.

Flexible Options: While our regular support hours are 8 am to 5 pm, Monday to Friday, you may adjust your contract to include 24/7 support if needed.

Custom Escalation Policies: We offer tailored escalation policies so that critical incidents are handled based on your priorities.

Cloud Migration Planning: Get detailed IT footprint profiles to make informed decisions on cloud migrations and designs.

Microsoft Solutions: Migrate and support key Microsoft solutions, including Office 365 and SQL Server, for optimized performance.

Contact Us for an Effective IT Helpdesk Services Today!