Managed IT Services in Wooster

NetOps came to my rescue. I recently had an incident where an individual misrepresented himself as an employee of a trusted computer resource. By misleading me he gained access to my desktop. When his ill intent became apparent I shut down my machine. As usual things like this happen late on a Friday when no one is available, but my contact at NetOps responded immediately, recommended I leave my computer shut down, and his team would make sure nothing adverse had been installed on the following Monday. Within an hour i received word that my evasive action was successful and no malware had been installed. What a relief. NetOps met and exceeded all my service expectations.

NetOps manages all aspects of our IT environment. They provide support for our software, hardware, and network. Anyone in our company can contact NetOps to reach a trustworthy technician who will provide professional support to bring any issue we may have to a resolution, 24/7. They have continuously delivered reliable technical support with a personal feel throughout the 9+ years we have been with them. Matt Michalek

NetOps has been very responsive to our IT requests; we can call their helpdesk line and talk to a local person right away! They have been clear in their recommendations, and any needs for our business. They give us the information we need, explain it in layman’s terms and take care of our issues so we don’t have to worry! Overall, NetOps has been a great choice for us. Even though we are a relatively small client, we are treated like we are their only client – this means the world to me.

Super fast service, very friendly!

NetOps Consulting has truly made a remarkable impact in the realm of IT consulting and network operations. Their commitment to excellence and customer satisfaction is evident in every aspect of their service.

NetOps provides us with a clear understanding of our IT needs, and a plan for how to meet those needs. They identify what is needed to best support all our IT hardware and software with our specific business environment at the center to recommend the most sensible solution. Day to day, their quick responses to our service requests have saved us a ton of time. It has also been very beneficial to have them on site for help with our projects when needed. Overall, our requests to NetOps are met with timely response from knowledgeable, trustworthy technicians, and strong communication throughout.

Amazing service! All the staff was so friendly. From the security to the help desk. So hard to find companies that care and they do!

I appreciate the fact that NetOps is available throughout our workday by phone or email, and that when I call or email a concern, that I will get a response quickly. Having the confidence that technical support is available for major and minor issues with a fast response time is critical in our environment of having to be able to serve the public promptly and efficiently.

Having NetOps in charge has driven us to adopt best practices when it comes to security and control over our equipment through identifying our shortfalls and vulnerabilities and relaying them to us with recommendations of how we can fix them. I no longer worry about unauthorized software installation, and with that, the risk of malware and phishing attacks is greatly reduced. I wholeheartedly endorse NetOps. They are a one stop shop for help desk support, software and hardware upgrades, and malware protection. I find having that much knowledge in one place an asset to doing business. They make it easy to have our IT solutions taken care of; we are free to manufacture our products while they do their thing in the background.

So amazing! They listen and understand your concerns, and it is so refreshing! Thank you NetOps!